SHIPPING POLICY
Whether you're across the country or just around the corner, we've got you covered with our Canada-wide shipping. We ship plants on Monday and Tuesday with Purolator which takes 1 - 2 business days. Postal delays are beyond our control, we are not responsible for damages/delays/losses that incurred during shipping. Winter shipping conditions can be unpredictable despite the most careful packing. We reserve the right to delay shipping until there are favorable weather conditions. Winter shipping fee includes heat pack and insulation. We currently do not ship international.
PICK UP
It is possible to collect your purchase's in person. Select the Pickup option during checkout. Please email info@exoticroots.ca to schedule pickup and we will confirmed by email.
RETURN POLICY
We do not accept change-of-mind returns or offer refunds.
If you have an issue with the condition of a plant upon arrival please document it photographically within 4 hours of receipt and contact us at info@exoticroots.ca